Privacy Policy

1. Introduction

steadyquantium Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Limassol Avenue 73, 3020 Limassol, Cyprus.

2. Data We Collect

We may collect and process various types of personal data about you. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

Information you provide to us:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, industry)
• Communications with us (enquiries, support requests, feedback)
• Account information if you create an account with us
• Information provided when requesting quotes or services

Information we collect automatically:

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and tracking technologies (see our cookie policy for details)
• Location information (general geographic location based on IP address)

3. How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. The specific purposes for which we process your personal information include:

• Providing our return management services and customer support
• Processing enquiries and responding to your communications
• Improving our website functionality and user experience
• Conducting business analytics and market research
• Complying with legal obligations and regulatory requirements
• Marketing our services (only with your consent or where permitted by law)
• Preventing fraud and ensuring website security

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law or to comply with legal proceedings
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, or sale of assets)
• With your explicit consent for specific purposes

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data and the purpose for processing. Generally, we retain contact information for active business relationships and for a reasonable period thereafter to maintain our business records.

7. Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of processing in certain situations
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

As we are based in Cyprus (an EU member state), your data is processed within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection if you believe we have not handled your personal data in accordance with applicable laws.